What support can address
- Account access and identity verification
- Platform navigation, alerts and settings
- Deposit and withdrawal status
- Security reports and suspected impersonation
- Formal complaints and escalation routes
Contact our Canadian support team
Ask about account setup, verification, platform controls, deposits, withdrawals or suspected security concerns.
Support usually responds within one business hour during the service window. Complex verification or payment investigations may take longer.
Tell us how we can help
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Ottawa office
Address: 150 Elgin Street, Ottawa, ON K2P 1L4, Canada
Office hours: Monday to Friday, 9:00-17:30 ET
Call-centre hours: Monday to Friday, 9:00-17:30 ET, excluding public holidays
Typical initial response: usually under one business hour
Email: [email protected]
Department: Client Support and Compliance
Find the office
The map and written address refer to the same Ottawa location. Meetings require advance confirmation.