Privacy policy

1. Definitions and accountability

“Personal information” means information about an identifiable individual. Capital Asverix is accountable for website and inquiry data under its control and can be reached at [email protected].

2. Information you provide

We may collect first and last name, phone number, email address, inquiry content, communication preferences and account-related details. When verification is required, additional identity and payment-source information may be processed through approved channels.

3. Usage information

Servers and security tools may record IP address, browser type, device information, pages requested, timestamps and diagnostic events. These records support delivery, security, troubleshooting and aggregate analysis.

4. Cookies

Necessary cookies can preserve session state, security choices and form operation. Analytics cookies are used only when the configured analytics function is enabled and applicable consent requirements are met.

5. Collection and use

Information is used to answer inquiries, provide requested account support, verify identity, protect the service, process operational requests, meet legal obligations and improve usability. We do not sell personal information for money.

6. Legal bases and consent

Processing may be necessary to take steps requested before a contract, perform a service, meet law, or pursue legitimate interests in security and service improvement. Marketing messages rely on consent or another lawful Canadian basis and include an unsubscribe method.

7. Retention

General inquiries are normally retained for up to two years after closure. Account, transaction, verification and complaint records may be kept for the period required by law or reasonably necessary for claims, security and regulatory obligations, often five to seven years after the relationship ends.

8. Sharing

Information may be shared with the regulated provider responsible for a requested service, affiliates performing support, identity-verification vendors, hosting and IT providers, payment providers, professional advisers, and authorities when required. Each receives only information reasonably necessary for its role.

9. International processing

Some providers may process information outside Canada, where local law can permit access by courts or authorities. Contractual and security safeguards are used where appropriate, but foreign legal regimes cannot be made identical to Canadian law.

10. Security

Administrative, technical and physical safeguards are selected according to sensitivity. They include access controls, encrypted transport, monitoring and incident procedures. No internet transmission or storage system is completely secure.

11. Your rights

You may request access to personal information under our control, ask for correction and raise a concern about handling. Depending on the context and applicable law, deletion, restriction, portability or objection may also be available.

12. Service providers

Providers are evaluated for their role and expected to apply confidentiality and security obligations. We remain responsible for information under our control while recognizing that a separate regulated provider may be independently accountable for its own records.

13. Advertising and analytics

The default site configuration does not activate third-party analytics. If activated later, the relevant provider and controls will be described and any required consent obtained. Retargeting is not enabled by default.

14. External links and children

External sites have their own practices, and this policy does not control them. The service is intended for adults and is not knowingly directed to children under the age permitted to enter financial agreements in their province.

15. Changes and contact

We may update this policy when services, legal requirements or providers change. The published version applies from its stated posting date.

Privacy questions may be sent to [email protected] or mailed to 150 Elgin Street, Ottawa, ON K2P 1L4, Canada.